/ Who we are

Digital & data specialists

Every member of our team understands that long-standing relationships are born from innovation and underpinned by results.

Get in touch

Fluid thinkers

Our established UX and design process is versatile and adaptive to the characteristics of each project.

Discover

Define

Ideate

Prototype

Evaluate

Discover

Get insights to better define the problem

Data:

Internal data analysis
Competitive analysis
Content inventory
Expert evaluation

User research:

Interviews of users
Surveys
Focus groups

Define

Have a clear view of the goal, the problem and the users

Understand the users:

Personas
Empathy map
User journeys
Storyboards
User stories

Redefining the problem:

Insights prioritisation
Card sorting
Assumptions
Problem statement
Value proposition

Ideate

Find solution to the problem with the insights

Workshops:

Building a team
Brainstorming
Card sorting

Creation:

Mood-board
Storyboard
User journey
User flows
Information architecture

Prototype

Build and test ideas. Make mistakes quickly to succeed faster

Wireframe:

Greyscale page structure
Content hierarchy
Interactions
Tests
Feedback

Hi-Fi prototype:

Interactive prototype
Design mockups
Micro-interactions

Evaluate

Continuous Improvement

Testing:

User testing
Field testing
Performance testing

Feedback:

Interviews
Surveys
Content audits
Optimisation

Est. 2009

A stable, reliable agency partner is a high priority for any client. As we approach our 15th year in business, our experience and established working practices ensure we support our clients across the project lifecycle and beyond.

Global Reach

We’re proud to work with businesses and institutions across many countries, including the US, Europe and the Middle East. This diversity breeds new and unique ideas that drive participation and interaction across all cultures and demographics.

20+

Full-time specialists

We support our clients across all aspects of design, delivery and integration, bringing data to life and binding it to the latest digital technologies to increase interaction and improve understanding.

Leadership team

Our award-winning team have decades of combined experience forging long-standing relationships with a diverse, international portfolio of clients.

Jim Havers
Founder / CSO
Sam King
Acting Managing Director
Shaun Freeman
Head of Strategy & Insights
Katie Moore
Head of Creative
Mike Hatcher
Head of Technical

Where the magic happens

/ Current opportunities

There are currently no specific job openings available, but we are always on the lookout for exceptional talent to join our team.

If you are interested in joining Soak, please send your CV and covering letter to [email protected].