Privacy Policy

This privacy policy explains how SOAK Digital Limited uses any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you contact us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and throughout the project management process. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your enquiry or order, manage your account and, if you agree, from time to time, to email you about SOAK Digital company news, our products and services. We will not share your information for marketing purposes with companies outside SOAK Digital Limited. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at [email protected] or Operations Director, SOAK Digital Limited, 2 Millennium Plain, Norwich, NR2 1TF. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. You can set your cookie preferences in the cookies tab on our website. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit about cookies or all about cookies. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases, our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you visit other websites you should read their own privacy policies.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: [email protected].

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 12th February 2024.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. By email [email protected]; phone +44 (0)1603 630631; or write to us at SOAK Digital Limited, 2 Millennium Plain, Norwich, NR2 1TF